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Coaching plan
Recording of initial coaching session (max 30 mins)
SMART objectives and personal development plan
Observation Record Form
*This is subject to small changes and is taken from summer 2024 assessment
2. Lead, manage and develop individuals and teams to deliver outcomes
1.8 The importance of effective coaching and training techniques.
Techniques - GROW model or Initiation, Observation and Action, Reflection and Evaluation.
The differences between coaching, mentoring and training.
The circumstances when coaching would be considered the right approach to support people or team development, and the circumstances when training would be appropriate to support people or team development.
The benefits of coaching and how it supports the development of teams and people, improves engagement and motivation. The different coaching and training techniques available to team leaders.
How and when to apply a range of coaching techniques and processes effectively to support individual development.
3.6 Demonstrate active listening in discussions with colleagues and stakeholders.
Demonstrates active listening within discussions, responding appropriately and effectively to discussion points raised.
Uses active listening to support the development of relationships with colleagues and stakeholders.
2. Lead, manage and develop individuals and teams to deliver outcomes
2.5 Use appropriate coaching techniques.
Coaching techniques - active listening, questioning, finding strengths, assuming objective/ non-judgemental stance.
Develops own ability to use coaching techniques in the workplace.
Identifies the circumstances/situations when individuals or team members can be supported through the use of coaching to support individual, team or organisational objectives.
Uses a range of formal and informal coaching techniques depending on the situation and audience; remaining non-judgemental and objective, to aid individual development and performance.
Undertakes coaching using techniques that:
Use a range of communication skills to encourage, support and motivate the person/s being coached.
Utilise effective goal setting from the beginning with regular reviews taking place.
Provide constructive and timely feedback to support further development.
3.6 Demonstrate active listening in discussions with colleagues and stakeholders.
Demonstrates active listening within discussions, responding appropriately and effectively to discussion points raised.
Uses active listening to support the development of relationships with colleagues and stakeholders.
3. Build relationships with colleagues, customers and stakeholders
3.3 Communicate with stakeholders through a variety of appropriate media.
Appropriate media - social networks, webinars, online team collaboration tools, email, team meetings, face-to-face, one-to-one, networking
Demonstrates the conventions of different forms of appropriate media, and uses them to engage effectively with consideration of:
matching the use of media to the message
timeliness
compliant data use
use of professional ethics.
Communicates with stakeholders with consideration of their preferred method of communication, and in line with stakeholder engagement plans.
3. Considers use of tone and style when communicating with stakeholders.
3.4 Communicates key message
Identifies key points to be communicated to colleagues, customers and stakeholders for a range of tasks/activities.
Develops communications to ensure key messages are delivered effectively and are understood by their intended audience.
Uses a range of methods to communicate key messages in writing, digitally and orally, including through the use of presentations.
3.6 Demonstrate active listening in discussions with colleagues and stakeholders.
Demonstrates active listening within discussions, responding appropriately and effectively to discussion points raised.
Uses active listening to support the development of relationships with colleagues and stakeholders.
